Privacy Policy for Family Date

1. About this Privacy Policy

This Privacy Policy explains how Family Date collects, uses, stores and protects personal information when you:

• visit familydate.fun;

• contact Family Date;

• join the Family Date mailing list;

• purchase a service;

• complete a parenting questionnaire;

• attend a consultation; or

• otherwise communicate with Family Date.

Family Date is operated by Agata Boczkowska-Young, trading as Family Date.

For data protection purposes, Agata Boczkowska-Young is the controller of the personal information described in this policy.

Contact email: hello@familydate.fun
Website: familydate.fun

2. Information we collect

The information we collect depends on how you interact with Family Date.

Contact and account information

We may collect:

• your name;

• email address;

• telephone number;

• billing address;

• country of residence;

• details connected with a customer account, where accounts are enabled; and

• the content of messages or enquiries you send.

Order and payment information

When you purchase a service, we may collect:

• the service purchased;

• order date and amount;

• billing and transaction information;

• payment status;

• refund or cancellation information; and

• relevant communications about the purchase.

Payment card details are normally processed directly by the payment provider and are not stored by Family Date.

Parenting support information

When you purchase personalised parenting support, we may ask you to provide information about:

• the parenting challenge you are experiencing;

• your child’s age;

• behaviour, routines and family circumstances;

• what tends to happen before, during and after the behaviour;

• strategies you have already tried;

• relationships with parents, carers or siblings;

• relevant changes at home or school; and

• the outcome you would like to achieve.

You should provide only information that is relevant to the support you are requesting.

Please avoid including unnecessary identifying information such as a child’s full date of birth, home address or school name.

Information about children and other family members

Family Date services are purchased by adults. However, parents and carers may provide information about their children or other family members when requesting support.

This may include a child’s:

• first name or initials;

• age;

• behaviour;

• routines;

• family circumstances;

• emotional wellbeing;

• educational or developmental needs; and

• health information, where it is relevant and voluntarily provided.

Where you provide personal information about another person, you confirm that you are entitled to provide it and, where appropriate, have informed them about how it will be used.

Health and other sensitive information

Some information submitted through a parenting questionnaire may qualify as special category data under data protection law—for example, information about physical health, mental health, disability or developmental needs.

Where this applies, Family Date will ask for explicit consent to process that information, where required by law

You do ot have to provide sensitive information unless it is relevant. However, Family Date may be unable to provide appropriate personalised support without sufficient information about the situation.

Website and technical information

When you visit the website, Squarespace and other technical providers may automatically collect information such as:

• IP address;

• browser and device type;

• operating system;

• pages viewed;

• referring website;

• approximate location;

• date and time of visits; and

• information collected through cookies or similar technologies.

Further information is available in the Family Date Cookie Policy.

Marketing information

If you subscribe to the Family Date newsletter, we collect your email address and information about your subscription preferences.

We may also receive information about whether marketing emails were opened or whether links were selected, where this functionality is enabled.

3. How we use your information

Family Date may use personal information to:

• respond to enquiries;

• process orders and payments;

• deliver purchased parenting services;

• review completed questionnaires;

• prepare personalised behaviour plans;

• arrange and conduct consultations;

• provide follow-up support;

• communicate about an order or service;

• manage cancellations, refunds or complaints;

• maintain financial and accounting records;

• prevent fraud and protect the security of the website;

• improve Family Date services and website content;

• send newsletters or marketing where you have chosen to receive them;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal claims.

Family Date does not sell personal information.

Information about children is not used for advertising or unrelated marketing.

4. Our lawful bases

Depending on the purpose, Family Date relies on one or more of the following lawful bases:

Contract

We process information where it is necessary to:

• take steps at your request before you purchase a service;

• process your order; or

• provide the service you purchased.

Legal obligation

We may process and retain information where necessary to meet tax, accounting, consumer protection or other legal requirements.

Legitimate interests

We may process information where it is necessary for the legitimate operation of Family Date, including:

• responding to general enquiries;

• managing and improving the business;

• protecting the website and services from misuse;

• maintaining appropriate customer records; and

• handling complaints or legal claims.

We consider whether these interests are outweighed by your privacy rights before relying on this basis.

Consent

We rely on consent for activities such as:

• sending newsletters where consent is required;

• placing non-essential cookies;

• processing voluntarily provided special category information where explicit consent is required; and

• any other activity for which we specifically ask for permission.

You may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

If consent to process information necessary for personalised support is withdrawn before the service is completed, Family Date may be unable to continue providing that service.

5. Use of AI-assisted tools

Family Date may use carefully selected AI-assisted tools to help:

• organise questionnaire information;

• identify themes for further consideration;

• structure internal working notes; or

• prepare an initial internal draft.

AI tools do not independently decide what advice you receive.

Where reasonably possible, direct identifiers such as full names are removed before information is submitted to an AI-assisted tool.

Family Date aims to use business or professional services with appropriate privacy and data-processing protections. Personal information is not intentionally provided to public AI tools for advertising or public model-training purposes.

There is no solely automated decision-making or profiling that produces legal or similarly significant effects.

6. Who we share information with

Family Date may share information with trusted service providers where necessary to operate the website and provide services.

These may include:

• Squarespace, for website hosting, online orders and website functionality;

• payment providers such as Stripe, where used;

• Google Workspace, including Google Forms, Sheets, Drive and email;

• appointment-booking and video-consultation providers;

• email marketing providers;

• website analytics and cookie-management providers;

• IT, security and document-production providers;

• AI-assisted service providers used under appropriate privacy arrangements;

• accountants, insurers, lawyers or other professional advisers; and

• public authorities where disclosure is required by law or necessary to protect someone from serious harm.

These providers may only receive information that is reasonably necessary for their role.

Some providers, including payment processors, may also act as independent controllers for parts of their processing and will provide their own privacy information.

7. International transfers

Some technology providers may process personal information outside the United Kingdom, European Economic Area or the country in which you live.

Where required, Family Date relies on recognised safeguards such as:

• an adequacy decision;

• approved Standard Contractual Clauses;

• the UK International Data Transfer Agreement or UK Addendum; or

• another legally recognised transfer mechanism.

Squarespace states that it uses European Commission Standard Contractual Clauses and the UK transfer addendum for applicable international transfers.

8. How long we keep information

Family Date keeps information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods are:

• General enquiries: up to 12 months after the last communication;

• Questionnaires, consultation notes, plans and service communications: normally up to 18 months after the service is completed;

• Payment, invoice and transaction records: for the period required by applicable tax and accounting law, normally up to six years;

• Complaints and disputes: for as long as reasonably necessary to resolve the matter and manage potential legal claims;

• Newsletter information: until you unsubscribe or the mailing list is discontinued;

• Cookie and analytics information: according to the relevant provider settings and the Family Date Cookie Policy.

Information may be retained for longer where required by law, necessary to protect legal rights or requested by the person concerned.

Personal information should be retained for the shortest period necessary, while taking account of legal and operational requirements.

9. Security

Family Date takes reasonable technical and organisational measures to protect personal information from:

• unauthorised access;

• accidental loss;

• alteration;

• misuse; and

• inappropriate disclosure.

Access to customer questionnaires and plans is restricted to people and providers who require it for a legitimate business purpose.

However, no website, email service or online storage system can be guaranteed to be completely secure.

10. Marketing

Family Date will send newsletters and promotional emails only where you have subscribed or where another lawful basis permits this.

You can unsubscribe at any time by:

• selecting the unsubscribe link in an email; or

• contacting hello@familydate.fun.

Unsubscribing from marketing will not prevent Family Date from sending necessary messages about a service you purchased.

Family Date does not purchase third-party marketing lists and does not use information about children for direct marketing.

11. Cookies

The website uses cookies and similar technologies to:

• make the website function;

• remember preferences;

• understand website use; and

• measure website performance.

Essential cookies may operate automatically because they are necessary for the website.

Analytics, advertising or other non-essential cookies will be used only where permitted and, where required, after you provide consent.

Please see the Family Date Cookie Policy for further details.

12. Your data protection rights

Depending on your location and the lawful basis used, you may have the right to:

• request access to your personal information;

• ask for inaccurate information to be corrected;

• ask for information to be deleted;

• request restriction of processing;

• object to particular processing;

• receive certain information in a portable format;

• withdraw consent;

• object to direct marketing; and

• complain to a data protection authority.

These rights are not absolute and may not apply in every situation. Family Date may need to confirm your identity before responding to a request.

Requests can be sent to hello@familydate.fun.

Family Date will respond without undue delay and within the timeframe required by applicable law. The GDPR and UK GDPR provide rights including access, correction, deletion, restriction, portability and objection.

13. Complaints

Please contact Family Date first if you have concerns about how your information has been handled:

Email: hello@familydate.fun

You also have the right to complain to the relevant data protection authority.

In Poland, this is the:

President of the Personal Data Protection Office
Urząd Ochrony Danych Osobowych — UODO

In the United Kingdom, this is the:

Information Commissioner’s Office — ICO

You may also be entitled to complain to the data protection authority in the country where you live or work.

14. Children using the website

Family Date services are intended to be purchased and used by adults acting as parents or carers.

Family Date does not knowingly invite children to:

• purchase services;

• create customer accounts;

• join the mailing list; or

• submit parenting questionnaires independently.

If you believe that a child has submitted personal information directly without appropriate involvement from a parent or carer, please contact Family Date so the situation can be reviewed and the information deleted where appropriate.

This does not prevent a parent or carer from providing limited information about their child when purchasing personalised parenting support.

15. External websites

The Family Date website may contain links to third-party websites or services.

Family Date is not responsible for the privacy practices, security or content of those external websites. You should review the relevant privacy policy before providing personal information to another organisation.

16. Changes to this policy

This Privacy Policy may be updated when:

• Family Date services change;

• new technology providers are introduced;

• legal requirements change; or

• data-processing practices are updated.

The latest version will be published on familydate.fun with the revised date shown at the top.

17. Contact

Questions, requests or concerns about this Privacy Policy can be sent to:

Agata Boczkowska-Young
Email: hello@familydate.fun